If you have forgotten your shoptrulie.com password, click here, you will be prompted to supply the email address associated with your shoptrulie.com account.
Creating an account at shoptrulie.com is easy. Simply click “sign in” at the top of our page or create an account during the checkout process.
Creating a shoptrulie.com account only takes a minute. We ask for just a few pieces of information:
- Your first name and last name.
- Your email address, which will serve as your shoptrulie.com username.
- Your password ensures that only you can have access to your account information. the password can be 7 to 20 characters long.
Once you have set up your account, it is easy to change your account details. Simply click “sign in” at the top of our page. If you are already signed in, click the “my account” link in the header.
If you are signed in to shoptrulie.com you can click the "My Account" link at the top right hand side of our site to check your orders status. If you are not signed in please do so. If you are having any issues viewing your order status please contact the Trulie support team by calling (303) 404-1716 between Monday-Friday 9AM - 7PM MST.
We offer flat rate shipping for most shipping services. At checkout, you will be asked to choose a shipping method for your items(s). Each shipping method has its own restrictions and charges that will be applied to your order. As you update your shipping method choices, your order total will adjust accordingly.
Most items ship in 1-2 business days.
Orders are usually shipped within 1-2 business days. Business days are Monday-Friday, excluding federal holidays within the United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We accept all major credit cards including: Visa, American Express, Mastercard and Discover. You can also pay through Amazon.
This is likely happening because the billing address you are using does not match the billing address tied to your card. Please make sure to double check that the billing address is correct, and then try again. If you are still experiencing problems, please contact the Trulie support team by calling (303) 404-1716.
The status of your order is regularly updated on shoptrulie.com. Your order status details what is happening with your order between the time you place it and the time it ships from our warehouse.
To check your order status, login to the "my account" section of shoptrulie.com. Here you will find detailed information about current and past orders. Once your order is shipped, you’ll receive tracking number(s) to continue to track the progress of your purchase.
If you have more questions about your order, please contact us at (303) 404-1716.
Our team works very hard to get your order packaged and shipped as quickly as possible. Because of this, we cannot cancel or change an order once it has been placed. Please see our return policy for more details.
You will receive several emails regarding your order including:
- Order confirmation: This email confirms that we have received your order and includes your order number. Keep this email for your records.
- Shipment confirmation: This email confirms that your order has shipped and typically contains carrier tracking information.
- Important notices about your order: there are various reasons for this email message (for example: difficulty in processing your order, inability to ship to the address provided, duplicate order, cancellation of order, or payment verification). Should you receive a notice like this, please call the Trulie team at (303) 404-1716.
We get new products all the time! We try to keep our site as updated as possible, so keep checking back for new lines from our favorite designers.
We try to keep our store stocked at all times, but if an item is popular they sell out quick! In those cases, it normally takes us 2-4 weeks to get an item back in stock.
No. We don’t have a physical location yet… but you never know what the future holds.
Yes, our site is secure. If you look next to the URL in your browser you will see a tiny green lock icon. We use secure socket layer (ssl) to encrypt the communication.